Many Ways to Make a Difference
The core departments that define Hyster-Yale Group are:
Aftermarket offers and promotes a line of replacement parts and accessories, and service-related programs to service our large installed base of lift trucks currently in use in industries throughout the world. Aftermarket sells Hyster® and Yale® branded parts to dealers as well as parts and accessories that service lift trucks manufactured by our competitors via the Unisource™ and Premier™ programs, which vary by market.
Hyster-Yale Group operates 12 manufacturing and assembly facilities worldwide with five plants in the Americas, including Brazil, three in Europe, and four in Asia-Pacific—including joint venture operations. Each manufacturing facility uses demand flow technology (DFT), a process that helps lower costs by building products based on customer demand. We pride ourselves in assembling products in the region of sale, but we also manufacture key parts in addition to assembling them.
Product Development designs our products with our customers’ needs in mind by working closely with Manufacturing, Sales and Marketing, and support services. We have research, design, and testing centers on three continents, with a disciplined development process from concept to first production of new products.
Sales and Marketing
The Sales and Marketing Organization is structured in three regional divisions: the Americas, which include Brazil; Europe, which includes the Middle East and Africa; and Asia-Pacific, which includes China and Japan. Key responsibilities include supporting dealers through training and customer visits, coordinating department support for dealers, initiating sales and marketing programs for Hyster-Yale Group, and gathering market intelligence by working with our customers. Sales and Marketing also sells directly to the end customer through global and National Account teams.
The Support Service Departments help the Core Departments and include:
The Wholesale Credit Department is responsible for deciding the amount of credit that will be extended to Hyster® and Yale® dealers and national accounts, and under which risk criteria that credit will be extended. Once credit is extended, the department is responsible for collecting those amounts and monitoring account performance. Additional work includes all reporting of receivables quality and performance to internal and external groups.
The Finance team has the overall responsibility for general accounting and internal controls, financial consolidation and reporting, financial analysis and planning, cost accounting and control, and credit administration. This function also provides financial support for Sales and Marketing, Manufacturing and other functional departments. This includes revenue and cost analysis, short and long term planning and forecasting, and other ad hoc financial analysis support.
Financial Services provides financing and leasing acquisition options, through a joint venture with GE, for lift trucks to our dealers and customers that best meet their strategic business needs and financial requirements.
The Fleet Management Department establishes national fleet management and maintenance agreements with larger national customers. We provide centralized services for managing the entire service transaction, work order review, and consolidated invoicing to reduce costs and administration for our customers. Our collective services are designed to provide customer solutions and ongoing benefit in addition to building strong long-term partnerships for Hyster-Yale Group.
The role of Human Resources (HR) is to develop, maintain and continuously improve Hyster-Yale Group’s people strategies to align with the organization’s business strategies and support employee excellence at all levels.
Information Technology (IT) helps the business use technology to better serve the customer. We accomplish this by providing projects, such as new systems research, implementations, replacements or upgrades and services, which include Help Desk, software acquisition, PC/notebook/phone, device management, leasing, audit & compliance and more.
The Legal Department provides legal advice and business recommendations to control and reduce legal and risk exposures, thereby maximizing business opportunities available through the company’s activities, in compliance with applicable laws and regulations. The department manages the corporate structure and supporting documentation to ensure legal protection for Hyster-Yale Group and affiliated corporate entities and manages litigation.
The Pricing Department deals with strategic pricing, tactical pricing and extended protection plans. Strategic Pricing sets the long-term pricing direction and pricing playbook. Tactical Pricing supports Hyster-Yale Group sales by managing special pricing requests and pricing programs adhering to the pricing playbook and program guidelines. The Extended Protection Plan team sets plan pricing, terms and coverage limits based on risk analysis and competitive information.
The Remarketing Organization in the Americas manages the return and resale of over 11,000 lift trucks per year. These lift trucks return to Hyster-Yale Group as a result of units leased to end customers through our joint venture relationship with GE, or through custom remarketing programs in place with large national customers.
The focus of the Service Department is quality improvement, whether through technical support to our dealers and end users, input on new product design, or reports from warranty claims. Our resident and field engineers work closely with Engineering, Manufacturing and Supply Chain to quickly resolve product issues. We work hand-in-hand with Sales to provide the customer with the best forklift for their application.
Supply Chain has five main areas of focus: Demand Planning, Customer Service, Logistics, Materials Management and Procurement. Demand Planning manages market demand in conjunction with supplier and manufacturing capabilities. Customer Service slots all customer orders and manages change to those orders. Logistics manages all domestic and international in/outbound freight, customs compliance and Free Trade Zone (FTZ) activities. Materials Management manages all supplier deliveries while maintaining working capital requirements. Procurement manages all commercial and pricing agreements with suppliers while driving price inflation and cost reduction activities.